Returns Policy

Returns Policy

We take the risk out of ordering online:

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 14 days, in the condition that you received it and we will happily exchange or refund.

Return Terms and Conditions

All returns MUST be authorised by ballsports.com.au before goods are returned. Please call 07 55262877 or email (enquiries@ballsports.com.au) so one of our helpful staff can help and they will give you an RMA (Return Merchandise Authorisation) number which must be enclosed in return parcel.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).

Faulty Items

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service for warranty periods.

We aim to have your refund or replacement processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.

Privacy Policy

Ballsports.com.au - All Ballsports Privacy / Security Statement

This statement discloses our information gathering and dissemination practices for this site.

If you are submitting personal information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit. Please remember that the security level of your computer is a large factor in how safe your information is. All Ballsports use's the highest commercially available encryption methods to protect your information

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@ballsports.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Information logged

When you visit this site, our server logs information that is provided by your browser. This information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors. The information logged is as follows:

The type of browser you are using;

The date and time of your visit;

Your top level domain name (for example .com, .gov, .au, .uk etc);

The address of the referring site;

Your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).

The address of the pages accessed and any documents downloaded.

No attempt will be made to identify users or their browsing activities, unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.

Electronic mail addresses (Email)

We will only record your e-mail address if you send us an email message. It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.

Subscription and Feedback Forms

Some pages of this web site provide the facility for users to fill out an online form for the purpose of subscribing to a special service or to provide us with feedback about our website. We will ask you to provide only enough personal information to fulfil that purpose. We will record it to facilitate follow up and for statistical analysis. Only authorised staff of Classic Ballsports Pty Ltd will have access to this information.

Cookies

A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you. Cookies are used on our site.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

Session Cookies: which are temporary cookies that remain in the cookie file of your browser until you leave the site. Session Cookies are used as follows:

To allow you to carry information across pages of our site and avoid having to re-enter information.

To allow you to maintain a shopping basket

Within registration to allow you to access stored information

Persistent cookies: which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Persistent Cookies are used as follows:

To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you. You can typically delete cookies on your computer through your web browsers option menu.

How we use Cookies on our Site and what Information we collect

We do use cookies on our site as they are an integrated and necessary component of our shopping cart software order process. Further to this, we also utilise real-time web tracking to collect and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. We do not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

If you do experience any problems on our site please contact us.

Links to External / Third Party Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.